Backup for Topdesk
Topdesk does not automatically create a backup of your incident records and service requests. Here is what is genuinely at stake — and how to protect it in under an hour.
((GDPR — incident and asset record retention))
What is actually stored in Topdesk?
Topdesk is the daily operational backbone for many IT departments, service desks and facilities management teams. What most users don't realise: all that data is not automatically protected against loss.
Typical data that lives in Topdesk and can be lost:
- incident tickets — all reported incidents with resolution history
- change records — change requests, approvals and implementation records
- asset register — complete IT and facilities asset inventory
- SLA reports — SLA performance data and service level reports
All of this data falls under GDPR — incident and asset record retention, which means you must be able to reproduce it for 5–7 years.
Does Topdesk automatically create a backup?
Topdesk is cloud-based, so your data is safe — right? This is the most common misconception among IT departments, service desks and facilities management teams.
TOPdesk guarantees that the platform runs, not that your data can be recovered after ransomware or errors.
Ransomware
Encrypts everything — including data synchronised via Topdesk. Without an offline backup you have no clean recovery point.
Human error
A deleted record, an overwritten import or a mistaken bulk action — Topdesk offers limited or no undo functionality after more than 30 days.
Accidental bulk closure of open tickets
A bulk action via the API or a misconfigured automation can close or delete hundreds of open tickets — with no way to restore them after the retention window.
How Mindtime protects Topdesk data
Mindtime connects directly to Topdesk via the Topdesk REST API and creates continuous incremental backups.
| Scenario | Topdesk alone | With Mindtime backup |
|---|---|---|
| Ransomware encrypts your data | x | ✓ |
| Employee deletes records | x | ✓ |
| Integration overwrites data | x | ✓ |
| Prove GDPR retention obligation | x | ✓ |
| Data on Dutch servers | Topdesk SaaS (Netherlands) | 100% Netherlands |
What if something goes wrong?
Imagine: it's Monday morning. Topdesk is no longer showing data — ransomware hit the IT department's internal network, and the Topdesk integration server went offline, taking the entire service desk with it. What now?
Alert received
Mindtime automatically detects that something is wrong and sends an alert.
Choose a recovery point
Choose the moment before the attack. Every increment is saved.
Local recovery started
Recovery starts directly from the local copy. No waiting for a cloud download.
Operational
Your Topdesk environment is running again. All incident records and service requests is intact.
Topdesk and your retention obligation
Data you manage in Topdesk typically falls under GDPR — incident and asset record retention. That means you are legally required to retain those records for 5–7 years.
Mindtime stores all Topdesk data exclusively on Dutch servers, fully within GDPR jurisdiction.
Mindtime is ISO 27001 certified and ISO 27001 where applicable.
Secure your Topdesk data in five steps
Setup takes less than an hour. After that, the backup runs fully automatically.
Request a demo
We show you how Mindtime works for Topdesk.
Install the Mindtime agent
The agent is installed on your server or workstation.
Configure the backup schedule
Set which data, how frequently and how long it is retained.
First backup + test recovery
We run a test recovery so you know it works.
Runs automatically
Mindtime runs fully automatically. We schedule a brief quarterly review.
Why IT departments, service desks and facilities management teams choose Mindtime
100% on Dutch soil
Your data never leaves the Netherlands. Two redundant data centres within GDPR jurisdiction.
ISO 27001 + ISO 27001
Independently certified. Annual external audit on processes and security.
Hybrid backup: fast recovery
Local copy for fast recovery and cloud copy for disaster scenarios.
No vendor lock-in
Your data is always yours, in standard formats. You can switch or export at any time.
What is actually stored in Topdesk?
Topdesk is the daily operational backbone for many IT departments, service desks and facilities management teams. What most users don't realise: all that data is not automatically protected against loss. Typical data that lives in Topdesk: incident tickets, change records, asset register and SLA reports. All of this falls under GDPR — incident and asset record retention, meaning you must be able to reproduce it for 5–7 years — even after ransomware, a fire or human error.
Does Topdesk automatically create a backup?
Topdesk is cloud-based, so your data is safe — right? This is the most common misconception among IT departments, service desks and facilities management teams. Topdesk offers high availability — meaning the software is almost always online. But availability is not the same as a backup. TOPdesk guarantees that the platform runs, not that your data can be recovered after a ransomware attack, a deleted account or an integration error.
Ransomware
Encrypts everything — including data in Topdesk. Without an offline backup you have no clean recovery point.
Human error
A deleted record or bulk import error — Topdesk offers limited undo after 30 days.
Accidental bulk closure of open tickets
A bulk action via the API or a misconfigured automation can close or delete hundreds of open tickets — with no way to restore them after the retention window.
How Mindtime protects Topdesk data
Mindtime connects directly to Topdesk via the Topdesk REST API and creates continuous incremental backups — in the background, with no action required on your part. Your data is stored on 100% Dutch servers, fully GDPR-compliant.
| Ransomware encrypts your data | ✗ No recovery | ✓ Restore from pre-attack snapshot |
| Employee deletes records | ✗ Limited undo window | ✓ Record-level recovery |
| Integration overwrites data | ✗ Cannot be undone | ✓ Restore from any point in time |
| GDPR retention obligation | ✗ No audit trail backup | ✓ Point-in-time restore + report |
| Data on Dutch servers | ✗ Topdesk SaaS (Netherlands) | ✓ 100% Netherlands |
What if something goes wrong?
Imagine: it's Monday morning. An employee notices that Topdesk is no longer showing data — ransomware hit the IT department's internal network, and the Topdesk integration server went offline, taking the entire service desk with it. What now? With Mindtime you are back up and running within 2–4 hours.
Alert received — within minutes
Mindtime automatically detects the problem and sends an alert.
Choose a recovery point — to the minute
Select the moment before the attack in the Mindtime dashboard.
Local recovery started — quickly available
Recovery begins immediately from the local copy — no waiting for a cloud download.
Operational — within 2–4 hours
Your Topdesk environment is running again. All incident records and service requests intact. No ransom paid.
Retention obligation for Topdesk
Data in Topdesk typically falls under GDPR — incident and asset record retention. That means you are legally required to retain records for 5–7 years and to be able to reproduce them during an audit or legal request. Mindtime configures the correct retention period automatically and stores all data on exclusively Dutch servers — fully within GDPR jurisdiction. Mindtime is ISO 27001 certified — independently verified, not self-declared.
Secure your Topdesk data in five steps
Setting up backup for Topdesk takes less than an hour. After that, the backup runs fully automatically in the background — no manual actions, no maintenance burden.
Request a free demo
We show you how Mindtime works for Topdesk — including the integration for your specific environment.
Install the Mindtime agent
The agent is installed on the server or workstation where Topdesk is running. Average: 20 minutes.
Configure the backup schedule
Set which data, how frequently and how long — aligned to your 5–7 years retention obligation.
First backup + test recovery
The first full backup starts immediately. We run a test recovery together so you know it works before you ever need it.
Runs automatically — quarterly review
Mindtime runs fully automatically. Monthly backup reports and a brief quarterly review to keep scope up to date.
Why IT departments, service desks and facilities management teams choose Mindtime
Here is why IT departments, service desks and facilities management teams choose Mindtime for backup of Topdesk — and why we are different from generic cloud backup solutions.
- ISO 27001
- NEN 7510
- GDPR-compliant
- Dutch servers
🇳🇱 100% Dutch servers
Your data never leaves the Netherlands. Two redundant data centres — fully GDPR-compliant. No US law exposure.
ISO 27001 + ISO 27001
Independently certified. Annual external audit on processes, systems and security.
⚡ Hybrid backup: fast recovery
Local copy for fast recovery (hours, not days). Cloud copy for disaster scenarios.
No vendor lock-in
Your data is always yours, in standard formats. Switch or export at any time.
Frequently asked questions about backup for Topdesk
Have a different question? Ask us directly.
Does Topdesk automatically create a backup?
Topdesk offers high availability, but that is not the same as a backup. Topdesk provides SaaS availability but does not include an independent backup per customer — incident history is not recoverable after deletion. Mindtime adds an independent, immutable copy.
How long does setup take?
Installation and configuration takes under an hour on average. After the first full backup, all incrementals run automatically.
What does backup for Topdesk cost?
The price depends on data volume and retention window. We provide a tailored quote after a short intake.
What happens when I want to recover data?
Choose the recovery point in the Mindtime dashboard — to the minute. Recover a file, folder or the complete environment. Average: 2–4 hours.
Is Mindtime compliant with GDPR — incident and asset record retention?
Yes. ISO 27001 certified, exclusively Dutch data centres, retention configured for 5–7 years under GDPR — incident and asset record retention.
Does Mindtime also work with Salesforce and Microsoft 365?
Yes. Mindtime works across your complete IT environment — not just Topdesk. See also: backup for Salesforce and backup for Microsoft 365.
Protect your Topdesk data today
ISO 27001 certified · 100% Dutch servers · Operational within one hour · No vendor lock-in
Free and no obligation. Average setup time: < 1 hour.