Backup for Mews
Mews does not automatically create a backup of your reservation and guest data. Here is what is genuinely at stake — and how to protect it in under an hour.
((PCI-DSS + GDPR — fiscal and guest data retention))
What is actually stored in Mews?
Mews is the daily operational backbone for many hotels, holiday parks and short-stay accommodation. What most users don't realise: all that data is not automatically protected against loss.
Typical data that lives in Mews and can be lost:
- reservations — all bookings with room assignments, dates and rates
- guest profiles — guest profiles with stay history and preferences
- payment records — payment transactions and invoice records
- room management data — room status, housekeeping logs and maintenance records
All of this data falls under PCI-DSS + GDPR — fiscal and guest data retention, which means you must be able to reproduce it for 7 years.
Does Mews automatically create a backup?
Mews is cloud-based, so your data is safe — right? This is the most common misconception among hotels, holiday parks and short-stay accommodation.
Mews Systems guarantees that the platform runs, not that your data can be recovered after ransomware or errors.
Ransomware
Encrypts everything — including data synchronised via Mews. Without an offline backup you have no clean recovery point.
Human error
A deleted record, an overwritten import or a mistaken bulk action — Mews offers limited or no undo functionality after more than no standard undo function.
Ransomware at peak occupancy
A ransomware attack during peak season takes the PMS offline. Staff cannot check in guests, process payments or manage room assignments without access to the system.
How Mindtime protects Mews data
Mindtime connects directly to Mews via the Mews REST API and creates continuous incremental backups.
| Scenario | Mews alone | With Mindtime backup |
|---|---|---|
| Ransomware encrypts your data | x | ✓ |
| Employee deletes records | x | ✓ |
| Integration overwrites data | x | ✓ |
| Prove GDPR retention obligation | x | ✓ |
| Data on Dutch servers | Mews cloud (EU) | 100% Netherlands |
What if something goes wrong?
Imagine: it's Monday morning. Mews is no longer showing data — ransomware encrypted the hotel's on-site network during a fully booked long weekend, making the PMS inaccessible for check-in and payments. What now?
Alert received
Mindtime automatically detects that something is wrong and sends an alert.
Choose a recovery point
Choose the moment before the attack. Every increment is saved.
Local recovery started
Recovery starts directly from the local copy. No waiting for a cloud download.
Operational
Your Mews environment is running again. All reservation and guest data is intact.
Mews and your retention obligation
Data you manage in Mews typically falls under PCI-DSS + GDPR — fiscal and guest data retention. That means you are legally required to retain those records for 7 years.
Mindtime stores all Mews data exclusively on Dutch servers, fully within GDPR jurisdiction.
Mindtime is ISO 27001 certified and PCI-DSS where applicable.
Secure your Mews data in five steps
Setup takes less than an hour. After that, the backup runs fully automatically.
Request a demo
We show you how Mindtime works for Mews.
Install the Mindtime agent
The agent is installed on your server or workstation.
Configure the backup schedule
Set which data, how frequently and how long it is retained.
First backup + test recovery
We run a test recovery so you know it works.
Runs automatically
Mindtime runs fully automatically. We schedule a brief quarterly review.
Why hotels, holiday parks and short-stay accommodation choose Mindtime
100% on Dutch soil
Your data never leaves the Netherlands. Two redundant data centres within GDPR jurisdiction.
ISO 27001 + PCI-DSS
Independently certified. Annual external audit on processes and security.
Hybrid backup: fast recovery
Local copy for fast recovery and cloud copy for disaster scenarios.
No vendor lock-in
Your data is always yours, in standard formats. You can switch or export at any time.
What is actually stored in Mews?
Mews is the daily operational backbone for many hotels, holiday parks and short-stay accommodation. What most users don't realise: all that data is not automatically protected against loss. Typical data that lives in Mews: reservations, guest profiles, payment records and room management data. All of this falls under PCI-DSS + GDPR — fiscal and guest data retention, meaning you must be able to reproduce it for 7 years — even after ransomware, a fire or human error.
Does Mews automatically create a backup?
Mews is cloud-based, so your data is safe — right? This is the most common misconception among hotels, holiday parks and short-stay accommodation. Mews offers high availability — meaning the software is almost always online. But availability is not the same as a backup. Mews Systems guarantees that the platform runs, not that your data can be recovered after a ransomware attack, a deleted account or an integration error.
Ransomware
Encrypts everything — including data in Mews. Without an offline backup you have no clean recovery point.
Human error
A deleted record or bulk import error — Mews offers limited undo after no standard undo function.
Ransomware at peak occupancy
A ransomware attack during peak season takes the PMS offline. Staff cannot check in guests, process payments or manage room assignments without access to the system.
How Mindtime protects Mews data
Mindtime connects directly to Mews via the Mews REST API and creates continuous incremental backups — in the background, with no action required on your part. Your data is stored on 100% Dutch servers, fully GDPR-compliant.
| Ransomware encrypts your data | ✗ No recovery | ✓ Restore from pre-attack snapshot |
| Employee deletes records | ✗ Limited undo window | ✓ Record-level recovery |
| Integration overwrites data | ✗ Cannot be undone | ✓ Restore from any point in time |
| GDPR retention obligation | ✗ No audit trail backup | ✓ Point-in-time restore + report |
| Data on Dutch servers | ✗ Mews cloud (EU) | ✓ 100% Netherlands |
What if something goes wrong?
Imagine: it's Monday morning. An employee notices that Mews is no longer showing data — ransomware encrypted the hotel's on-site network during a fully booked long weekend, making the PMS inaccessible for check-in and payments. What now? With Mindtime you are back up and running within 2–4 hours.
Alert received — within minutes
Mindtime automatically detects the problem and sends an alert.
Choose a recovery point — to the minute
Select the moment before the attack in the Mindtime dashboard.
Local recovery started — quickly available
Recovery begins immediately from the local copy — no waiting for a cloud download.
Operational — within 2–4 hours
Your Mews environment is running again. All reservation and guest data intact. No ransom paid.
Retention obligation for Mews
Data in Mews typically falls under PCI-DSS + GDPR — fiscal and guest data retention. That means you are legally required to retain records for 7 years and to be able to reproduce them during an audit or legal request. Mindtime configures the correct retention period automatically and stores all data on exclusively Dutch servers — fully within GDPR jurisdiction. Mindtime is ISO 27001 certified and PCI-DSS certified — independently verified, not self-declared.
Secure your Mews data in five steps
Setting up backup for Mews takes less than an hour. After that, the backup runs fully automatically in the background — no manual actions, no maintenance burden.
Request a free demo
We show you how Mindtime works for Mews — including the integration for your specific environment.
Install the Mindtime agent
The agent is installed on the server or workstation where Mews is running. Average: 20 minutes.
Configure the backup schedule
Set which data, how frequently and how long — aligned to your 7 years retention obligation.
First backup + test recovery
The first full backup starts immediately. We run a test recovery together so you know it works before you ever need it.
Runs automatically — quarterly review
Mindtime runs fully automatically. Monthly backup reports and a brief quarterly review to keep scope up to date.
Why hotels, holiday parks and short-stay accommodation choose Mindtime
Here is why hotels, holiday parks and short-stay accommodation choose Mindtime for backup of Mews — and why we are different from generic cloud backup solutions.
- ISO 27001
- NEN 7510
- GDPR-compliant
- Dutch servers
- PCI-DSS
🇳🇱 100% Dutch servers
Your data never leaves the Netherlands. Two redundant data centres — fully GDPR-compliant. No US law exposure.
ISO 27001 + PCI-DSS
Independently certified. Annual external audit on processes, systems and security.
⚡ Hybrid backup: fast recovery
Local copy for fast recovery (hours, not days). Cloud copy for disaster scenarios.
No vendor lock-in
Your data is always yours, in standard formats. Switch or export at any time.
Frequently asked questions about backup for Mews
Have a different question? Ask us directly.
Does Mews automatically create a backup?
Mews offers high availability, but that is not the same as a backup. Mews provides SaaS availability but does not include an independent backup per property — data loss during peak season directly impacts revenue and guest experience. Mindtime adds an independent, immutable copy.
How long does setup take?
Installation and configuration takes under an hour on average. After the first full backup, all incrementals run automatically.
What does backup for Mews cost?
The price depends on data volume and retention window. We provide a tailored quote after a short intake.
What happens when I want to recover data?
Choose the recovery point in the Mindtime dashboard — to the minute. Recover a file, folder or the complete environment. Average: 2–4 hours.
Is Mindtime compliant with PCI-DSS + GDPR — fiscal and guest data retention?
Yes. ISO 27001 certified, exclusively Dutch data centres, retention configured for 7 years under PCI-DSS + GDPR — fiscal and guest data retention.
Does Mindtime also work with Lightspeed and Salesforce?
Yes. Mindtime works across your complete IT environment — not just Mews. See also: backup for Lightspeed and backup for Salesforce.
Protect your Mews data today
ISO 27001 certified · 100% Dutch servers · Operational within one hour · No vendor lock-in
Free and no obligation. Average setup time: < 1 hour.